FAQs
Returns & Exchanges
CAN I REPRINT MY LABEL OR OBTAIN MOBILE CODE AGAIN?
Yes! Please be sure you have already registered your return here. To reprint your label or obtain your Mobile Return Code, please visit your order status page here and enter your order number and zip code. Follow the appropriate links to access your label or return confirmation page with QR code. This page will also allow you to track or cancel your return when needed.
WHERE IS MY RETURN?
Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you once your return is accepted. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.
CAN I EXCHANGE MY ITEM?
While exchanges are not offered, we are able to offer returns for store credit which allows you to place a new order faster than waiting for a refund to your original payment method. Register your return here and when prompted for your refund method, choose Gift Card/Store Credit. The fastest return method is to drop off and once your item(s) are scanned at the return counter you visit, your credit will be immediately issued and emailed to you.
CAN YOU HELP WITH A DAMAGED PRODUCT?
We apologize that you received a damaged item. Please send a photo of the damaged product to [email protected] with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 90 day return window cannot be returned or refunded.
WHAT IF MY ITEM IS FAULTY?
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. After 3 months from your order date, items are not considered faulty and are as a result of normal wear and tear.
If your item is faulty upon receipt, you may return it for a refund by logging into https://skims.com/return-center. For international orders, please contact https://skims.com/pages/contact-us
SKIMS Rewards (select markets)
What is SKIMS Rewards?
SKIMS Rewards is the loyalty program offered by SKIMS, providing exclusive benefits and rewards via the SKIMS app in the following countries: US, Canada, UK, France, Italy, Netherlands, Germany.
SKIMS Rewards offers two membership levels:
- MARBLE: The general tier that unlocks automatic early access to new and app-exclusive drops and sales, waived returns fees and priority restock notifications. Join by downloading the SKIMS app and signing up with your email.
- ONYX: Achieve ONYX status by meeting specific purchase, spending, or engagement thresholds, which unlocks enhanced benefits including first access to select drops, free shipping on all orders, free and expedited refunds on returns (UK, US & Canada only), and priority customer service support.
Is SKIMS Rewards Free?
Yes, there is no cost to join SKIMS Rewards. Join by downloading the SKIMS app and signing up with your email.
How do I join?
US Customers: You can join SKIMS Rewards by downloading the SKIMS app and signing up with your email.
Canada Customers: You can join SKIMS Rewards by downloading the SKIMS app and signing up with your email.
If you already have an account on skims.com, you can sign in to the app with that email and password. You’ll only become a SKIMS Loyalty member once you’ve signed up for the program in the app.
What are the benefits?
MARBLE enjoy automatic early access to drops and sales, access to app-exclusive drops and promotions, waived returns fees and priority restock notifications.
ONYX receive additional benefits like first access to select drops, free shipping on all orders, expedited refunds on returns, and priority support.
How is my tier assigned?
Anyone can become a MARBLE member by downloading the SKIMS app and signing up with your email.
Customers can qualify for ONYX status in any of the following ways:
- Make 4 separate purchases in a calendar year
- Reach the qualifying spend amount in a calendar year (see benefit chart).
- Complete 10 Engagement actions in a calendar year
What is SKIMS Rewards?
SKIMS Rewards is the loyalty program offered by SKIMS, providing exclusive benefits and rewards via the SKIMS app.
SKIMS Rewards offers two membership levels:
- MARBLE: The general tier that unlocks automatic early access to new and app-exclusive drops and sales, waived returns fees and priority restock notifications. Join by downloading the SKIMS app and signing up with your email.
- ONYX: Achieve ONYX status by meeting specific purchase, spending, or engagement thresholds, which unlocks enhanced benefits including first access to select drops, free shipping on all orders, free and expedited refunds on returns (UK, US & Canada only), and priority chat support.
How long does ONYX last?
ONYX status remains active from the moment a customer qualifies until the end of the following calendar year. To maintain ONYX status, customers need to requalify each calendar year, and their progress toward ONYX status resets at the beginning of every calendar year.
For example, you qualify for ONYX January 10, 2025. You are ONYX for the rest of 2025, and all of 2026. You will need to re-qualify in 2026 to be ONYX in 2027.
How can I redeem my benefits?
Benefits can be redeemed through the SKIMS app. Applicable benefits can also be redeemed when logged in to your account on web/desktop.
Where is my Rewards account info?
SKIMS Rewards account information, including tier status, benefits, and rewards, can be found within your account dashboard on the SKIMS app.
When do I see my earned tier progression?
Tier progression should reflect in your account within 24hrs after the order is shipped. If you’re not seeing your tier progression, try closing the app out in the background and re-opening.
What is the engagement category?
Engagement refers to challenges and actions within the SKIMS loyalty program that allow MARBLE members to earn toward ONYX status by completing specific actions or tasks.
Completing these challenges gets members closer to the 10-actions ONYX threshold.
- How do I complete the onboarding quiz?
Within the app, you will be prompted to complete an onboarding quiz. Once this is submitted, you have completed the action.
- How do I complete Leave a Review?
After purchasing a product, you will receive an email to review the product. Once this is submitted, you will have completed the action.
- How do I complete Waitlist Signup?
Visit the landing page of a “coming soon” product, and enter your email to sign up for the waitlist. Once this is submitted, you will have completed the action.
- How do I complete Drop a Hint?
Within the app, share a product with a friend. Once you share your favorite products with 5 friends, you will have completed the action.
- How do I complete Email / SMS click?
Sign up for SKIMS email and/or SMS marketing . Once you click into 5 email or SMS messages, you will have completed the action.
How do I complete 10 actions?
To reach 10, you need to complete multiple engagement challenges or actions offered in the program.
New challenges will be introduced throughout the year, so check back on the app!
How does Early Access work?
Both MARBLE and ONYX members gain automated early access to drops, with ONYX members unlocking first access to certain releases. Early access to purchasing these products can be accessed through the app.
How does Free Shipping work?
ONYX receive free shipping on all orders. no minimum required. MARBLE members receive free shipping on orders with a minimum, located on the benefit chart.
How do expedited returns work?
Onyx member returns will receive priority processing once the return is received at our warehouse. Most refunds are issued within 24 hours of receipt.
How do priority restock notifications work?
As a MARBLE Member and/or ONYX, if you sign up for a product restock notification, you will be notified via email first to shop the product when it’s back in stock.
What are promotions and how do I get them?
Promotions are tailored offers or promotions based on individual preferences or purchase history, made available to members through their SKIMS app. You will be notified if you have a promotion available.
How do I access ONYX customer service?
ONYX members automatically get priority access to customer service via chat, email and text. ONYX members outside the US automatically get priority access to customer service via chat (during existing customer service hours) and email.
Do past engagement actions apply?
No, past Engagement actions do not apply. All actions taken after joining as a Member will contribute to your overall Engagement progression within the program.
Does ONYX get engagement actions?
Yes, ONYX members can still be rewarded for Engagement by completing challenges and actions.
Throughout the year, SKIMS may activate particular Engagement challenges for ONYX members to receive additional personalized rewards. Keep an eye on your app!
Does status progression expire?
Progress in these categories will reset at the beginning of each calendar year as customers need to re-qualify for ONYX status annually.
What happens to status when I return items?
Returning items will affect your progress towards achieving certain criteria for ONYX status. Returned items will not count towards status and progress and will be deducted after items are returned.
What if my order is partly canceled?
Cancellations or adjustments made to your order will affect your progress in achieving the Spend or Order criteria. The spend and/or order count progression will be deducted after a part cancellation or adjustment.
How do gift cards affect status?
If you purchase the gift card, the purchase will count towards your spend category progression. If you use a gift card to purchase items (but did not purchase the gift card), this will count towards your order count category progression.
Do third-party purchases count for status?
No. Purchases made at a third-party retailer do not apply to status progression at this time.
Do SKIMS store purchases count to status?
Yes. Purchases made at SKIMS stores do apply to status progression.
How do I merge or delete my account?
You can cancel or delete your Rewards account in Account Settings in the app. We cannot currently merge Loyalty Status or Progression among multiple email addresses.
Full Terms and Conditions
The full terms and conditions of the SKIMS Rewards program can be found here.
How do I change the country of my account?
You can change your country in your account by contacting customer service by email. You will only be able to change country once in a 12-month period.